Maison Ava

RETURNS 

If you are not fully happy with the goods you have received, you can return them at your cost to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.  Any returns should have receipt or proof of purchase enclosed.

​

        RETURNS TERMS AND GUIDELINES

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

• We are not responsible for the return shipping costs of the items.

• All Items must be in original, resalable condition.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• If returning footwear, where applicable, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

• Please make sure all return packages are sent with a trackable, insured service incase any items are lost in post.

• We cannot take responsibility for items damaged or lost in the return transit.

 

RETURNS ADDRESS

35 LUTTERWORTH ROAD

ASHBROOKE

SUNDERLAND

SR2 9AX

​

REFUNDS

​

Once we have received your item, we will inspect it and notify you that we have received the returned item.  We will immediately notify you on the status of your refund after inspecting the item.

​

If your return is approved, we will initiate a refund to your original method of payment.  You will receive the credit within 3-5 working days, depending on you payment issuers policies.